Cancellation and refund policy
Last updated: 18 October 2026
Our products are food, so we cannot take back opened or delivered items. If something arrives damaged, wrong or missing, we make it right.
Cancelling an order
- Before dispatch: cancel any time by emailing hello@shimga.in. Nothing is charged, and anything you already paid is refunded in full.
- After dispatch: orders can no longer be cancelled.
- Cash on delivery orders refused at the door: we may ask for advance UPI payment on your next order.
- Pre-orders: cancel free of charge until we confirm the dispatch date.
Damaged, wrong or missing items
Tell us within the time below, with your order number and a photo or short video of the parcel and the product:
| Product | Tell us within |
|---|---|
| Ratnagiri Hapus | 24 hours of delivery |
| Chips, amsul, cashews, turmeric | 48 hours of delivery |
We look at your photos and decide case by case whether to send a replacement or refund the affected items. You do not need to send food back unless we ask.
For Hapus, a few mangoes with small marks are normal for naturally ripened fruit. Replacement or refund for Hapus is decided on a case-to-case basis.
What we cannot refund
- Products that arrived in good condition but were not to your taste.
- Damage reported after the time above.
- Delay caused by a wrong address or an unreachable phone number.
How refunds are paid
Refunds go back by UPI or bank transfer within 7 working days of approval. For cash on delivery orders, we ask for your UPI ID or bank details to send the money.
Contact
Email hello@shimga.in with your order number. Our grievance officer's details are on the Privacy policy page.