Help and complaints

Last updated: 18 October 2026

Most questions are answered fastest by email. Write to hello@shimga.in with your order number, and we reply within 48 hours.

Customer care and grievance officer

Shimga Helpdesk, Grievance Officer
Shree Kanakaditya Gruh Udyog, Pali, Ratnagiri, Maharashtra 415803
Email: hello@shimga.in

Raise a complaint

Use this form for anything that went wrong: a damaged parcel, a wrong item, a late delivery, a payment or refund. You get a reference number straight away and an email with a copy of your complaint as we recorded it. We acknowledge it within 48 hours and resolve it within 30 days.

Other help

• Delivery: where we ship, how long it takes and what it costs.
• Cancellation and refund: what to do if something arrives damaged, wrong or missing.
• Privacy: what we keep about you and how to have it deleted.